Contact – Brendan Williams Creative
Please fill out the form to contact us regarding general inquiries, support, billing, or media requests. For frequently asked questions regarding our products, billing, refunds, product delivery, and more, please view our FAQ section below the contact form.
I will do my best to respond within 36 hours due to the volume of emails I receive. I am offline on weekends and holidays, but respond to emails Monday – Friday (8am – 5pm PST). Thanks for your understanding!
Note: Due to the large volume of daily emails I receive, I cannot respond to emails regarding Photoshop, Lightroom, or Photography advice. For those enrolled in my courses, please use the related community groups for direct help.
Contact Brendan Williams Creative Directly:
- General Information Inquiries: [email protected]
- Technical Support, Billing, and Refunds: [email protected]
- Media Requests & press releases: [email protected]
- Advertising: [email protected]
- Article & Video Content Feedback: [email protected]
We will do our best to respond within 36 hours due to the volume of emails we receive. We are offline on weekends and holidays.
Frequently Asked Questions
Will I Receive Physical Copies Of Your Products Or Courses?
No, all our products are digital products with no physical packaging. After purchasing, you will receive download links or login information to access your files.
Do Your Courses Have Subtitles?
Yes, our courses include English subtitles that are viewable within the student dashboard. They are not viewable in offline versions of the video lessons.
Is There An Expiry To Products I Purchase?
No, you have lifetime access to any product you have purchased in its current state. Unless otherwise specified, this does not include any future updates a product may have.
What Does “Lifetime” Course Access Mean?
When you purchase lifetime access to one of our courses it gives you unlimited access to the course and future updates with one payment. We can confirm that you’ll keep access to the training you purchased online for as long as we can reasonably keep it available here. If we are forced to change things up and remove it for some reason in the future, we’ll give you plenty of notice and links to download the source videos so you can save the training locally for your own future use.
How Do I Access My Downloads?
After purchasing from our store, a download link will be immediately available on the following page after processing your payment. You will also receive an invoice via email with another version of the download link you can use as well.
When enrolling in courses, you will receive an enrollment email immediately after your purchase. By following the instructions in the enrollment email, you can set up login details for your student dashboard and immediately access the course.
How Do I Access Your Courses?
You can access the courses you are enrolled in by going to members.bwillcreative.com
What Currency Are Your Prices In?
We sell all our products in USD. This is due to having a worldwide audience and USD being the most globally traded. Depending on your location, bank account, and payment method, you may be charged an additional foreign exchange fee if USD is not your native currency.
How Do I Access My Downloads?
After purchasing from our store, a download link will be immediately available on the following page after processing your payment. You will also receive an invoice via email with another version of the download link you can use as well.
When enrolling in courses, you will receive an enrollment email immediately after your purchase. By following the instructions in the enrollment email, you can set up login details for your student dashboard and immediately access the course.
If you have any problems, email [email protected]
How Do I Access Your Courses?
You can access the courses you are enrolled in by going to members.bwillcreative.com
What Currency Are Your Prices In?
We sell all our products in USD. Depending on your location, bank account, and payment method, you may be charged an additional foreign exchange fee if USD is not your native currency.
How Can I Get A Refund?
You can request a refund within 30 days of purchasing a product by emailing [email protected]. Course refunds are only valid is less than 50% of the purchased course has been viewed.
I Only Wanted To Purchase One Product But Accidentally Purchased Two Or More
If you accidentally purchased an upsell offer from your original purchase, please get in touch with us, and we can refund unwanted products that were accidentally purchased.
What Is Your Refund Policy?
If you are unsatisfied with your purchase, you can request a full refund within 30 days from the purchase date. After 30 days, you are no longer eligible for a refund. For course purchases, all refunds are invalid after 50% or more of a course has been viewed.
Business Address
329 Howe Street #1413
Vancouver, BC V6C3N2
Canada
